Abstract (Maximum of 2,000 Characters):  Briefly describes content of case.

 This case describes the activities and documents the challenges faced by a small-scale firm in the unorganized sector of textile wet processing industry in India. While the small scale and manual nature of operations allows firms in this industry much flexibility of accepting a wide variety of orders, in terms of size and the type of processing needed by the customers, it also poses quality and delivery related challenges that arise due to the manual nature of operations. The case therefore exposes students to the operational trade-offs between flexibility, cost, quality and delivery time and highlights the tensions between various competitive dimensions in a business scenario. The students are then provided a choice of options to choose from, which will require them to consider the pros and cons of choosing one dimension over the other, in the context a small-scale firm in an unorganized sector of an emerging market, that is constrained for resources.

Learning Objective (Maximum of 500 Characters):  Briefly describes teaching goals of case. 

1. To learn about the operational constraints under which small scale firms in the unorganized sectors of the industry, such as textiles function.
2. To gain better understanding of the underlying mechanisms that contribute towards the trade-offs between cost, quality, flexibility and on-time performance
3. Learn to identify the non-value-added activities (NVAs) in a process industry and find ways of eliminating these NVAs.
4. Learn to compute rough estimates of cost of poor quality in an informal setting, using basic product level costs and customer penalties on defects
5. Learn to make decisions in the presence of trade-offs, balancing resource constraints and keeping current and future customer needs in view.